FREE US DELIVERY ON ORDERS OVER $75

FREE US DELIVERY ON ORDERS OVER $75

FAQ

  • Yes, but due to the circumstances surrounding COVID-19, some orders experiencing delays in shipping times. We thank you for your patience.

    Sometimes, yes. Most carriers are experiencing delays in both updating tracking links as well as delivering packages. In some cases, our carriers are skipping scanning packages into the tracking system until the final scan - which is delivery. This means many of our customers aren’t seeing tracking updates and then - voila- their package arrives. We have the same tracking information as you, but if it’s been 15 days and you still haven’t seen your package (or any tracking updates), please get in touch at contact@theskindeep.com

    Bear with us. We've been having this issue with carriers due to delays they’re experiencing. Our fulfillment center is asking that customers wait 48 hours for their tracking link to update - as it usually does within that time frame. If you’re still having issues after 48 hours, please get in touch so we can follow up.

    We apologize. We know it’s frustrating, but our fulfillment center only allows us to file claims for lost-in-transit orders once carriers fail to update their tracking links for 15 consecutive days. If this happens, we can either issue you a refund for your order or send a new order out to you. Please let us know at contact@theskindeep.com after 15 days if you’ve still not received your package.

    While we're so excited about you for wanting to support our work, at the moment we don't need much translation help beyond what we already have planned. We'd love to add you to our database of possible translators, though, so drop us a line and we'll let you know if we could use your skills in the future!

    Thanks so much for your interest in helping us share {THE AND} with even more humans! One of our biggest goals with our {THE AND} project is to explore connection, love, and the human experience across the United States and the entire world. Here is a link to our Local Resident Partnership from where you'll find more information about being a Local Resident Partner and you can let us know a little bit more about yourself. We look forward to hearing from you!

    The Skin Deep is a pretty great place to work, so we understand and thank you for your interest! At the moment we're not offering any internships, but we'd love to hear from you if you're interested in a future opportunity. Drop us a line here and tell us why we'd be lucky to have you, and we'll add you to our mailing list so you'll be the first to know when an internship opens up.

    We're not actively hiring at the moment, but are always looking for great humans with whom we can collaborate. If you're interested in an opportunity at THE SKIN DEEP, you can visit www.theskindeep.com/careers where we'll update any searches we're conducting for new members of our team!